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Here you will find the
answers to the more frequently asked questions that most people
have. If you cannot find your answers here, please contact
us and we will be happy to assist you.
What is this I see
about "Standard" wrappers vs. "Full"
wrappers?
Hershey's changed their
style of wrappers to the new tamper-proof, sealed kind. These
are referred to as "Full" because they're bigger.
However, a lot of people prefer the original style with the foil
showing on the ends. We can recreate that look with beautiful
colored foil that complements the designer wrap. The
"full" wraps are longer and have crimped and scalloped
edges. You can choose either style according to your preference
- just let us know. (NOTE: If you are ordering wrappers-only,
please keep in mind the work involved to attach the
wrapper with either method, and whether this is something you
want to do.)
Do the 'foil' ones
cost more?
The cost of the foil and
double-wrapping on the old-style ones vs. the cost of larger
paper, crimping and scalloping on the new-style ones is equal,
so our prices are the same for both.
Do you handle the
candy at all?
No, never. All candy is kept in
its original wrapper. What we do is to enclose the original
wrapper with our design, in keeping with the Allowed Use Policy
by Hershey's. When you receive it, all you will see is the pretty
designer wrap, but when you open it you will see the original
underneath.
What about the
nutritional information - I have peanut allergies?
- The original wrapper with
all nutritional information will be underneath the Designer
wrap.
- You will tell us what type
of candy you wish to use for your event. We will get that
type of candy and will not substitute anything without
informing you first (and only if we cannot locate the exact
type you want).
What kind of paper do
you use?
We use several different kinds
of paper, depending on the project we have. A real favorite is a
high-quality paper with a soft gloss, which gives a lovely,
lustrous sheen to the wrappers. This will give you outstanding,
brilliant results. We also use lightweight card stock for
mintbooks and other items.
What kind of printing
will you use?
You have a choice of laser
color (almost waterproof, and has a lovely sheen in and of itself), or
rich color inkjet (not waterproof but can be laminated). The
colors are wonderful, saturated and bright on both methods, but
some people prefer one over the other. If you like, we can print
out a sample on each and email pictures of them to you so you
can choose. Please keep in mind that not all computer monitors
are the same and some will show colors differently than they
really are. That's beyond our control, but we are sure you will
be happy with the results.
Are wrappers and
mintbooks waterproof?
Laser printing won't run, but inkjet
will unless laminated. If you are ordering
labels for water bottles or wrappers for children's parties, you
definitely want to make sure they're waterproofed as much as is
humanly possible. Please let us
know if this is an important detail.
Why do you sell
"wrappers only" as well as "with candy"?
During the hot summer months
(May-October, depending what part of the country you're in), it is *not
advisable* to ship chocolate in the mail because it will
melt. No
problem, we can do wrappers-only for those kinds of situations!
You get the designer wrappers and instructions on how to wrap
them, and then you can get the candy yourself, locally. That
way, you can keep it from melting.
Where can I find the
candy?
From your local stores such as
Costco's, various Dollar stores, Sam's Club, Target, Safeway,
and so on.
Can I have a photo or
logo on my wrapper?
Yes! You may email us a digital
image, or you may send it by postal mail for us to scan (your
original will be returned with your order). Any Logos or photos can be
emailed to us.
Please be sure it is in .jpg format and at least 300 dpi. PLEASE
NOTE: It is your
responsibility to get permission from the photographer if your
photograph was done professionally before it can be used for
this purpose.
If you have a business and would
like us to use your company logo, we can do that. However, we'll
need signed permission by the copyright owner prior to using it.
We are very sorry, but we cannot use any characters or logos
that are copyrighted to someone else without written permission.
Due to trademark and copyright
laws, images we absolutely can not use include
anything by Disney, Barbie, Dora, Sesame Street, Spongebob, Blues Clues, etc. We can find you something
that fits the color scheme and style of the character theme, we
just can't actually use any images of the characters. They are
copyrighted. Thank you
for understanding.
Can I request a
custom design?
Absolutely! If you need
something unique, just give us a call or an
email. We're happy
to create something special just for you. Your order entitles
you to three (3) unique design choices, and three (3) major changes
are included plus all spelling corrections.
Please be aware that if you do
choose this option, your order will obviously take longer to
complete. So if you need
a custom design, please add extra time before your delivery date
to make sure we can come up with a design that will be
everything you imagine.
Can I see what my
wrapper will look like?
Yes! We actually require all
our customers to check their wrapper "proof" to
catch any design or spelling errors before printing.
Since you are most familiar with the information, we need to
rely on you to find any spelling errors. We can
email you a sample proof, or meet with you in person if you are
local. We can also send
your proof through the mail if you prefer and if time permits.
What happens if I
find a spelling mistake after I've approved the final draft?
If your order has not been
printed, changes can be made at no cost. If printing has
started, a minimal fee will be charged to reprint your order.
Okay, the draft looks
perfect. When will my order be
ready?
Your order will be ready within the shortest timeframe
possible. Usually, you can expect your order to be completed
within 7 business days. If you need your order sooner, please
let us know and we'll see what we can do.
How far in advance
do I need to place my order?
We request that you place your
order no less than 14 business days before the event.
Please keep in mind all of the various stages that production
needs to go through (designing, proofing, printing, wrapping,
and shipping), and plan accordingly. If you wish to pay by
check, please add another ten days to your order to allow it to
clear.
Can I cancel my
order? Do you have a
return policy?
- Because personalized
items are unique to you and to you alone, if your
order has already been printed, then we're very sorry but we
can't make any refunds. You will receive your order as
requested.
- If you need to cancel before
we've actually started production, you will receive a 90%
refund, less 10% to cover our expenses in preparing and
designing.
- If you approve the final
draft and we start production, and then you discover
an error you missed before, let us know and we will reprint
your order for a minimal additional charge.
- After delivery, if you find
an error that we made that was not on the final
proof, we will re-do the order at absolutely no cost to you.
- Shipping charges are
non-refundable.
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